Introduction

Cisco Contact Center is the market leader in enterprise contact center space. Talk to us to build a great career in Omni channel contact center management

What you will learn

  • Cisco VoIP Infrastructure
  • ACD & Skill based Routing
  • CTI & JTAPI integration
  • ICM & CVP Scripting
  • Operational challenges of contact center environments

Training format

Classroom & trainer led course. All curriculum is available on registration including the assignment. Students will be encouraged to complete the assignments on time. A certificate will be provided at the end of the course.

Grading

Grading in this course will be based on the homework assignments in each chapter. You must complete the homework and download your certificate before the course closes.

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